GDPR Policy

LC&CTA is Registered with the ICO who has ratified our GDPR Policy outlined below.

Who our policy applies to:

LC&CTA is responsible for retaining certain personal information about our Tutors, other Team Members (such as Receptionists/Admin Managers & Visiting Lecturers/Practice Supervisors) and our students and their clients (where applicable). We are regulated under the General Data Protection Regulation (‘GDPR’) as it applies across the UK and we are responsible as ‘processor’ of that personal information for the purposes of those laws.

Designated GDPR Officer:

Our designated Data Protection Officer is Chris Brown, who can be contacted at Christine.brown@lcandcta.co.uk if you have any questions about our Privacy Policy or the information we hold about you and/or your clients (where applicable)..

Information That We Collect

We process your personal information in order to meet our legal, statutory and contractual obligations to provide you with our services. We will never collect any unnecessary personal data from you (or your clients) and do not process your information in any way, other than as specified in this policy document.

The personal data that we collect may include:

• Billing contact details (name, bank details, other organisations information and email address)
• Trainee Counsellors’ Agency Placements and anonymised client and supervision logs/records
• Contact details; name, school, email address and optional mobile phone
• Personal resources (files of personal educational materials)
• Personal lesson attendance records
• Pupil/student groups (lists of students)
• Personal References
• Work evidence/assessment files and References

YOU (and your clients – where applicable) ARE ENTITLED TO VIEW YOUR DATA/OUR RECORDS HELD ON YOU at ANY TIME ON REQUEST and as APPLICABLE UNDER UK LAW.

We collect information in the following ways:

• Email communications
• online forms
• Hard copy forms and communications

All data kept on-line is protected by our PASSWORD POLICY. Hard Copy data is kept in locked cabinets which are only accessible to authorised persons (the central keys to these cabinets are also kept securely locked and accessible only to authorised persons).

Use of your Personal Data:

We take your privacy very seriously and will never disclose, share or sell your data (or that of your clients – where applicable) unless required to do so by law, on your request, (eg: Police/Court Directed and/or on you Request for a Reference) on in relation to our Training Courses Awarding Bodies.

We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with additional training offers and our marketing (eg: testimonials/photographs posted on our website), you are free to withdraw this consent at any time.

The retention time scale for retaining data is outlined in our DATA RETENTION POLICY and is available on request.

The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data in direct relation to a Learning Agreement (or Counsellor/Client Contract where applicable) to provide Counselling and Counsellor Training and other related Professional CPD Training (and/or in a Personal Counselling/Supervisory Alliance - where applicable).
• We collect and store your personal data as part of our legal obligation for business accounting/tax purposes and for National Curriculum and Awarding/Accrediting Bodies Qualification purposes.
• We will occasionally send you marketing information if we have carefully assessed that it is beneficial to you, if you were a prior student, and in everyone’s ethical interests to do so. Such information will be non-intrusive and is processed only on the grounds of legitimate joint interests.

Your Rights (and your clients rights – where applicable)

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

• access your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
• require us to correct any mistakes in your information that we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used readable format and have the right to transmit that data to a third party in certain situations (as outlined above)
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

Lodging a Complaint

We only process your personal information (and that of your clients where applicable) in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you (or your clients – where applicable) wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information and our response to any complaint you might make, thenyou have the right to lodge a complaint with the UK supervisory authority. This supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/